Client Operations Support Representative
Huntsville, AL Huntsville, AL Full-time Full-time $15 - $16 an hour $15 - $16 an hour 18 hours ago 18 hours ago 18 hours ago Description:
Summary:
The Client Operations Department serves as the liaison between our clients and the call center.
This role will serve as support to our CSR assisting with clerical functions, including printing documents, data entry, and report updates.
Hybrid work available following the initial 90 days, employees are required to be in the office for 1 to 2 days per week to complete specific tasks and maintain HIPAA compliance.
Pay Range:
$15.
00 - $16.
00 per hour Education or Prior
Experience:
GED/High School Diploma 1
years related office clerical support experience is preferred 1
years of Healthcare related background and/or industry experience is preferred Duties and
Responsibilities:
Review general account inquiries received from call center agents and manage inquiries through resolution Solid understanding of accounts payable and receivable practices and ability to reconcile patient accounts through internal systems Maintain a thorough and effective contingency plan with Client Service Representative to ensure clients service level expectations are met at all times.
Accountable for timely completion of assigned client specific reports and requirements.
Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests in a timely manner.
Meet deadlines with frequent interruptions and redefined priorities.
Communicate all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives.
Provide feedback to Management on any issues concerning call center behavior as it relates to agent tickets Requirements:
Knowledge The candidate is expected to have continued learning and understanding of assigned client requirements following the initial training period.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Efficient in Microsoft Office products, especially Excel and Word Knowledge in 10 key by touch typing Solid understanding of medical billing and healthcare recovery cycle Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA Skills Active Listening -- Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension -- Understanding written sentences and paragraphs in work-related documents.
Speaking -- Talking to others to convey information effectively.
Service Orientation -- Actively looking for ways to help people.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination -- Adjusting actions in relation to others' actions.
Time Management -- Managing one's own time and the time of others.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Monitoring -- Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities English Comprehension - The ability to fluently communicate in and understand English, the primary language of the work team.
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Written Expression -- The ability to communicate information and ideas in writing so others will understand.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression -- The ability to communicate information and ideas verbally so others will understand.
Speech Recognition -- The ability to identify and understand the speech of another person.
Speech Clarity -- The ability to speak clearly so others can understand oral communication.
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing there is a problem.
Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility -- The ability to generate or use different sets of rules for combining or grouping things in different ways.
Desired Qualities:
Attention to Detail -- Job requires being careful about detail and thorough in completing work tasks.
Dependability -- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation -- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Independence -- Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative -- Job requires a willingness to take on responsibilities and challenges.
Integrity -- Job requires being honest and ethical.
Discretion - Job requires the handling of sensitive information and keeping this information confidential.
This job also requires discernment of knowing when information should be kept confidential, even when it is not explicitly stated to be so.
Stress Tolerance -- Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility -- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence -- Job requires persistence in the face of obstacles.
Social Orientation -- Job requires comfortably working with others, and being personally connected with others on the job.
Achievement/Effort -- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Analytical Thinking -- Job requires analyzing information and using logic to address work-related issues and problems.
Innovation -- Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Working Conditions:
This position is located in an office environment and requires the following physical abilities:
Performing work at a stationary workstation for 8 hours Interacting with a desktop computer or laptop Entering data into systems using a mouse and keyboard Ability to communicate clearly with others over a telephone system Ability to work at a pace that allows the employee to meet the standard goals as set forth by management.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Client Operations Department serves as the liaison between our clients and the call center.
This role will serve as support to our CSR assisting with clerical functions, including printing documents, data entry, and report updates.
Hybrid work available following the initial 90 days, employees are required to be in the office for 1 to 2 days per week to complete specific tasks and maintain HIPAA compliance.
Pay Range:
$15.
00 - $16.
00 per hour Education or Prior
Experience:
GED/High School Diploma 1
years related office clerical support experience is preferred 1
years of Healthcare related background and/or industry experience is preferred Duties and
Responsibilities:
Review general account inquiries received from call center agents and manage inquiries through resolution Solid understanding of accounts payable and receivable practices and ability to reconcile patient accounts through internal systems Maintain a thorough and effective contingency plan with Client Service Representative to ensure clients service level expectations are met at all times.
Accountable for timely completion of assigned client specific reports and requirements.
Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests in a timely manner.
Meet deadlines with frequent interruptions and redefined priorities.
Communicate all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives.
Provide feedback to Management on any issues concerning call center behavior as it relates to agent tickets Requirements:
Knowledge The candidate is expected to have continued learning and understanding of assigned client requirements following the initial training period.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Efficient in Microsoft Office products, especially Excel and Word Knowledge in 10 key by touch typing Solid understanding of medical billing and healthcare recovery cycle Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA Skills Active Listening -- Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension -- Understanding written sentences and paragraphs in work-related documents.
Speaking -- Talking to others to convey information effectively.
Service Orientation -- Actively looking for ways to help people.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination -- Adjusting actions in relation to others' actions.
Time Management -- Managing one's own time and the time of others.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Monitoring -- Monitoring/Assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Abilities English Comprehension - The ability to fluently communicate in and understand English, the primary language of the work team.
Written Comprehension -- The ability to read and understand information and ideas presented in writing.
Written Expression -- The ability to communicate information and ideas in writing so others will understand.
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression -- The ability to communicate information and ideas verbally so others will understand.
Speech Recognition -- The ability to identify and understand the speech of another person.
Speech Clarity -- The ability to speak clearly so others can understand oral communication.
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing there is a problem.
Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility -- The ability to generate or use different sets of rules for combining or grouping things in different ways.
Desired Qualities:
Attention to Detail -- Job requires being careful about detail and thorough in completing work tasks.
Dependability -- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation -- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Independence -- Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative -- Job requires a willingness to take on responsibilities and challenges.
Integrity -- Job requires being honest and ethical.
Discretion - Job requires the handling of sensitive information and keeping this information confidential.
This job also requires discernment of knowing when information should be kept confidential, even when it is not explicitly stated to be so.
Stress Tolerance -- Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility -- Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence -- Job requires persistence in the face of obstacles.
Social Orientation -- Job requires comfortably working with others, and being personally connected with others on the job.
Achievement/Effort -- Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Analytical Thinking -- Job requires analyzing information and using logic to address work-related issues and problems.
Innovation -- Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Working Conditions:
This position is located in an office environment and requires the following physical abilities:
Performing work at a stationary workstation for 8 hours Interacting with a desktop computer or laptop Entering data into systems using a mouse and keyboard Ability to communicate clearly with others over a telephone system Ability to work at a pace that allows the employee to meet the standard goals as set forth by management.
Estimated Salary: $20 to $28 per hour based on qualifications.
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