Supervisory Web Specialist (Program Operations Supervisor) (MSP)
SummaryClick on Learn more about this agency button below to view Eligibilities being considered and other IMPORTANT information.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.
jobs.
irs.
govThis job is open to Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
The publicU.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
This job is also open in another announcement to:
Career transition (CTAP, ICTAP, RPL) Internal to an agency This job is also open in another announcement to:
Career transition (CTAP, ICTAP, RPL) Internal to an agency VideosDutiesWHAT IS THE ONLINE SERVICEDIVISION?A description of the business units can be found at:
https:
//www.
jobs.
irs.
gov/about/who/business-divisions />Vacancies will be filled in the following specialty areas:
OLS - Online ServiceThe following are the duties of this position at the full working level.
If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
As a Front Line Manager you will:
Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
Give advice, counsel or instruction to employees on work and administrative matters.
Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
Identify developmental and training needs of employees, providing or arranging for needed development and training.
Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
Requirements Conditions of Employment Telework Eligible Positions:
Telework eligible positions do not guarantee telework.
Employees must meet and sustain IRS telework eligibility requirements (e.
g.
, reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program.
Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.
As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
Must be a U.
S.
Citizen or National and provide proof of U.
S.
Citizenship.
(Birth certificate showing birth in the U.
S; Unexpired U.
S.
Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.
S.
Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification.
Refer to Get Your Tax Record at http:
//www.
irs.
gov/(https:
//www.
irs.
gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions.
If you are not in compliance, you will be determined unsuitable for employment with IRS.
Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
Federal law requires verification of the identity and employment eligibility of all new hires in the U.
S.
These documents must be unexpired original or certified copies.
QualificationsFederal experience is not required.
The experience may have been gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
QUALIFICATION REQUIREMENTS:
To qualify for this position you must meet the qualification requirements outlined below:
BASIC REQUIREMENT:
SPECIALIZED
Experience:
To be minimally qualified for this position you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the pay band or GS grade in the normal line of progression in the Federal service.
To be qualifying for this position your experience should be sufficient to demonstrate:
Experience with management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight; Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled; Experience applying basic budget management principles and practices (i.
e.
ability to maintain and manage financial resources); Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
ANDYou must have the following:
Experience with program measures that lead the planning, development and implementation of policies that maintain and evolve the Digital Tools and Products in keeping with the Agency's digital strategy.
Experience with procedures and strategies for constructing, editing and publishing web pages, ensuring that web content is optimized for the user experience.
Experience providing technical advice on digital issues with web projects and programs.
Go to Understanding the IRS Paybands for GS/IR conversion.
For more information on qualifications please refer to OPM's Qualifications Standards.
EducationFor positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent.
An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.
S.
Department of Education.
For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.
S.
education program.
It is your responsibility to provide such evidence when applying.
Click here for Foreign Education Credentialing instructions.
Additional information Subject to a 1-year supervisory or managerial probationary period (unless already completed).
Subject to a 1-year probationary period (unless already completed).
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
We may select from this announcement or any other source to fill one or more vacancies.
Additional jobs may be filled.
The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed.
The range will be adjusted for selected duty location.
General Schedule locality pay tables may be found under Salaries & Wages.
This is a non-bargaining unit position.
Tour of Duty:
Day Shift Alternative work schedule, staggered work hours or telework may be available.
Obtain and use a Government-issued charge card for business-related travel.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents.
Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination.
Rating:
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
(FM DM) MSP LSR CORE QUALIFICATIONS COMPETENCY Customer Service (Clerical/Technical) General Supervision Oral and Written Communication Web Technology Category rating will be used to rank and select eligible candidates.
If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral:
If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order.
We will not reimburse costs related to the interview such as travel to and from the interview site.
Veterans' preference is applied after applicants are assessed.
Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher).
Remaining preference eligibles are placed above non-preference eligibles within their assigned category.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CAT A/B to be rated as well qualified to receive special selection priority.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required and must be provided with your application.
All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.
e.
, month/year to month/year or to present).
To ensure you receive full credit for relevant experience, include the hours worked per week.
We recommend that your resume not exceed 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
If including Federal service experience, provide pay plan, series and grade, i.
e.
GS-0301-09.
Your resume and optional cover letter must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number.
If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position.
(Cover letters are optional.
) Please view Resume Tips.
Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible.
For more information on veterans' preference go to FedsHireVets.
Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at:
Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to ApplyThe following instructions outline our application process.
You must complete this application process and submit any required documents by 11:
59 p.
m.
Eastern Time (ET) on 07/27/2023 and/or cut-off dates in this announcement.
We are available to assist you during business hours (normally 8:
00 a.
m.
- 4:
00 p.
m.
ET, Monday - Friday).
If applying online poses a hardship, please contact us by noon ET on 07/27/2023.
To preview the Application Questionnaire, please click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12043390 /> To begin the application process, click the Apply Online button.
You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
(To submit supporting documents, import documents from USAJOBS to the appropriate document types.
If the document you need was not imported from USAJOBS, you may upload it directly into this application.
To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the Submit Application button prior to 11:
59 PM (ET) on 07/27/2023.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login).
There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account:
https:
//my.
usajobs.
gov/Account/Login.
All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information IRS Laguna Contract ExternalEmail email protected AddressOLS 1111 Constitution Ave NW Washington, DC 20224 USNext stepsTreasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https:
//www.
jobs.
irs.
gov/midcareer/reasonable-accommodation.
html.
We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email.
You are responsible for checking status updates and notifications in USAJOBS.
Hard copy notifications will not be sent to you.
You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status.
For a more detailed update of your application status, you may click on more information.
Please notify us if your contact information changes after the closing date of the announcement.
If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsThe following documents are required and must be provided with your application.
All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.
e.
, month/year to month/year or to present).
To ensure you receive full credit for relevant experience, include the hours worked per week.
We recommend that your resume not exceed 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
If including Federal service experience, provide pay plan, series and grade, i.
e.
GS-0301-09.
Your resume and optional cover letter must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number.
If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position.
(Cover letters are optional.
) Please view Resume Tips.
Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible.
For more information on veterans' preference go to FedsHireVets.
Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at:
Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to ApplyThe following instructions outline our application process.
You must complete this application process and submit any required documents by 11:
59 p.
m.
Eastern Time (ET) on 07/27/2023 and/or cut-off dates in this announcement.
We are available to assist you during business hours (normally 8:
00 a.
m.
- 4:
00 p.
m.
ET, Monday - Friday).
If applying online poses a hardship, please contact us by noon ET on 07/27/2023.
To preview the Application Questionnaire, please click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12043390 /> To begin the application process, click the Apply Online button.
You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
(To submit supporting documents, import documents from USAJOBS to the appropriate document types.
If the document you need was not imported from USAJOBS, you may upload it directly into this application.
To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the Submit Application button prior to 11:
59 PM (ET) on 07/27/2023.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login).
There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account:
https:
//my.
usajobs.
gov/Account/Login.
All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information IRS Laguna Contract ExternalEmail email protected AddressOLS 1111 Constitution Ave NW Washington, DC 20224 USNext stepsTreasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https:
//www.
jobs.
irs.
gov/midcareer/reasonable-accommodation.
html.
We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email.
You are responsible for checking status updates and notifications in USAJOBS.
Hard copy notifications will not be sent to you.
You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status.
For a more detailed update of your application status, you may click on more information.
Please notify us if your contact information changes after the closing date of the announcement.
If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Training Crew Members Accurate Inventory Control Total Supply Chain Estimated Salary: $20 to $28 per hour based on qualifications.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.
jobs.
irs.
govThis job is open to Career transition (CTAP, ICTAP, RPL)Federal employees who meet the definition of a surplus or displaced employee.
The publicU.
S.
Citizens, Nationals or those who owe allegiance to the U.
S.
This job is also open in another announcement to:
Career transition (CTAP, ICTAP, RPL) Internal to an agency This job is also open in another announcement to:
Career transition (CTAP, ICTAP, RPL) Internal to an agency VideosDutiesWHAT IS THE ONLINE SERVICEDIVISION?A description of the business units can be found at:
https:
//www.
jobs.
irs.
gov/about/who/business-divisions />Vacancies will be filled in the following specialty areas:
OLS - Online ServiceThe following are the duties of this position at the full working level.
If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.
As a Front Line Manager you will:
Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
Give advice, counsel or instruction to employees on work and administrative matters.
Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
Identify developmental and training needs of employees, providing or arranging for needed development and training.
Initiate ways to improve production, work processes and/or to increase the quality of the work directed.
Requirements Conditions of Employment Telework Eligible Positions:
Telework eligible positions do not guarantee telework.
Employees must meet and sustain IRS telework eligibility requirements (e.
g.
, reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program.
Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status.
As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.
Must be a U.
S.
Citizen or National and provide proof of U.
S.
Citizenship.
(Birth certificate showing birth in the U.
S; Unexpired U.
S.
Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.
S.
Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification.
Refer to Get Your Tax Record at http:
//www.
irs.
gov/(https:
//www.
irs.
gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions.
If you are not in compliance, you will be determined unsuitable for employment with IRS.
Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
Federal law requires verification of the identity and employment eligibility of all new hires in the U.
S.
These documents must be unexpired original or certified copies.
QualificationsFederal experience is not required.
The experience may have been gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-timework is considered on a prorated basis.
To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
QUALIFICATION REQUIREMENTS:
To qualify for this position you must meet the qualification requirements outlined below:
BASIC REQUIREMENT:
SPECIALIZED
Experience:
To be minimally qualified for this position you must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the pay band or GS grade in the normal line of progression in the Federal service.
To be qualifying for this position your experience should be sufficient to demonstrate:
Experience with management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight; Experience applying regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled; Experience applying basic budget management principles and practices (i.
e.
ability to maintain and manage financial resources); Experience applying communicative techniques to effectively and diplomatically interact with internal and external customers.
ANDYou must have the following:
Experience with program measures that lead the planning, development and implementation of policies that maintain and evolve the Digital Tools and Products in keeping with the Agency's digital strategy.
Experience with procedures and strategies for constructing, editing and publishing web pages, ensuring that web content is optimized for the user experience.
Experience providing technical advice on digital issues with web projects and programs.
Go to Understanding the IRS Paybands for GS/IR conversion.
For more information on qualifications please refer to OPM's Qualifications Standards.
EducationFor positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent.
An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.
S.
Department of Education.
For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the requirements.
You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.
S.
education program.
It is your responsibility to provide such evidence when applying.
Click here for Foreign Education Credentialing instructions.
Additional information Subject to a 1-year supervisory or managerial probationary period (unless already completed).
Subject to a 1-year probationary period (unless already completed).
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
We may select from this announcement or any other source to fill one or more vacancies.
Additional jobs may be filled.
The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed.
The range will be adjusted for selected duty location.
General Schedule locality pay tables may be found under Salaries & Wages.
This is a non-bargaining unit position.
Tour of Duty:
Day Shift Alternative work schedule, staggered work hours or telework may be available.
Obtain and use a Government-issued charge card for business-related travel.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents.
Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination.
Rating:
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
(FM DM) MSP LSR CORE QUALIFICATIONS COMPETENCY Customer Service (Clerical/Technical) General Supervision Oral and Written Communication Web Technology Category rating will be used to rank and select eligible candidates.
If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral:
If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order.
We will not reimburse costs related to the interview such as travel to and from the interview site.
Veterans' preference is applied after applicants are assessed.
Qualified preference eligibiles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher).
Remaining preference eligibles are placed above non-preference eligibles within their assigned category.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of category CAT A/B to be rated as well qualified to receive special selection priority.
BenefitsA career with the U.
S.
government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific benefits offered.
Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits.
Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required and must be provided with your application.
All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.
e.
, month/year to month/year or to present).
To ensure you receive full credit for relevant experience, include the hours worked per week.
We recommend that your resume not exceed 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
If including Federal service experience, provide pay plan, series and grade, i.
e.
GS-0301-09.
Your resume and optional cover letter must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number.
If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position.
(Cover letters are optional.
) Please view Resume Tips.
Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible.
For more information on veterans' preference go to FedsHireVets.
Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at:
Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to ApplyThe following instructions outline our application process.
You must complete this application process and submit any required documents by 11:
59 p.
m.
Eastern Time (ET) on 07/27/2023 and/or cut-off dates in this announcement.
We are available to assist you during business hours (normally 8:
00 a.
m.
- 4:
00 p.
m.
ET, Monday - Friday).
If applying online poses a hardship, please contact us by noon ET on 07/27/2023.
To preview the Application Questionnaire, please click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12043390 /> To begin the application process, click the Apply Online button.
You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
(To submit supporting documents, import documents from USAJOBS to the appropriate document types.
If the document you need was not imported from USAJOBS, you may upload it directly into this application.
To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the Submit Application button prior to 11:
59 PM (ET) on 07/27/2023.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login).
There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account:
https:
//my.
usajobs.
gov/Account/Login.
All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information IRS Laguna Contract ExternalEmail email protected AddressOLS 1111 Constitution Ave NW Washington, DC 20224 USNext stepsTreasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https:
//www.
jobs.
irs.
gov/midcareer/reasonable-accommodation.
html.
We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email.
You are responsible for checking status updates and notifications in USAJOBS.
Hard copy notifications will not be sent to you.
You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status.
For a more detailed update of your application status, you may click on more information.
Please notify us if your contact information changes after the closing date of the announcement.
If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
Fair and TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Required DocumentsThe following documents are required and must be provided with your application.
All application materials, including transcripts, must be in English.
Resume - Your resume MUST contain dates of employment (i.
e.
, month/year to month/year or to present).
To ensure you receive full credit for relevant experience, include the hours worked per week.
We recommend that your resume not exceed 5 pages, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
If including Federal service experience, provide pay plan, series and grade, i.
e.
GS-0301-09.
Your resume and optional cover letter must NOT include photographs, inappropriate content, or personal information such as age, gender, religion, social security number.
If your resume does not contain the required information specified, or contains prohibited information as listed above, your application will be determined incomplete, and you will not receive consideration for this position.
(Cover letters are optional.
) Please view Resume Tips.
Online Application - Questionnaire Education - See Education Section above Registration/License (if applicable) - active, current registration/license Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.
If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification.
The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
Submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the form if you are a 10-point preference eligible.
For more information on veterans' preference go to FedsHireVets.
Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at:
Career Transition Assistance Plan (CTAP).
If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area.
If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click Interchange Career Transition Assistance Plan (ICTAP) for eligibility and a detailed list of required documents.
Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
How to ApplyThe following instructions outline our application process.
You must complete this application process and submit any required documents by 11:
59 p.
m.
Eastern Time (ET) on 07/27/2023 and/or cut-off dates in this announcement.
We are available to assist you during business hours (normally 8:
00 a.
m.
- 4:
00 p.
m.
ET, Monday - Friday).
If applying online poses a hardship, please contact us by noon ET on 07/27/2023.
To preview the Application Questionnaire, please click the following link:
https:
//apply.
usastaffing.
gov/ViewQuestionnaire/12043390 /> To begin the application process, click the Apply Online button.
You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents.
(To submit supporting documents, import documents from USAJOBS to the appropriate document types.
If the document you need was not imported from USAJOBS, you may upload it directly into this application.
To protect your privacy, we suggest you first remove your SSN).
To complete, you must click the Submit Application button prior to 11:
59 PM (ET) on 07/27/2023.
To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (https:
//my.
usajobs.
gov/Account/Login).
There you will find a record of your application, the application status, and an option to Update Application.
This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account:
https:
//my.
usajobs.
gov/Account/Login.
All of your applications will appear on the Welcome page.
The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application.
The Application Status will appear along with the date your application was last updated.
For information on what each Application Status means, visit:
https:
//www.
usajobs.
gov/Help/how-to/application/status/.
/>Agency contact information IRS Laguna Contract ExternalEmail email protected AddressOLS 1111 Constitution Ave NW Washington, DC 20224 USNext stepsTreasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https:
//www.
jobs.
irs.
gov/midcareer/reasonable-accommodation.
html.
We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email.
You are responsible for checking status updates and notifications in USAJOBS.
Hard copy notifications will not be sent to you.
You may check the status of your application for this position at any time by logging onto the USAJOBS My Account tab and clicking on Application Status.
For a more detailed update of your application status, you may click on more information.
Please notify us if your contact information changes after the closing date of the announcement.
If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
Fair & TransparentThe Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Equal Employment Opportunity (EEO) Policy Reasonable accommodation policy Financial suitability Selective Service New employee probationary period Signature and false statements Privacy Act Social security number request Recommended Skills Training Crew Members Accurate Inventory Control Total Supply Chain Estimated Salary: $20 to $28 per hour based on qualifications.
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