Guest Service Manager
Holiday Inn Research Park Holiday Inn Research Park Huntsville, AL Huntsville, AL Full-time Full-time $15 - $17 an hour $15 - $17 an hour 1 day ago 1 day ago 1 day ago Maintains standards of guest services quality as established by system operations and regional management.
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
Contribute to the profitability and guest satisfaction perception of the hotel departments.
Develop short-term and long- term financial and operational plans for the Guest Service Department which relate to the overall objectives of the hotel.
Participate in the preparation of the annual Hotel budget.
Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
Manage in compliance with established company policies and procedures.
Manage in compliance with local, state and federal laws and regulations.
Manages the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by GSR's.
Maintains procedures for security of monies, guest security and emergency procedures.
Receives departmental- elated guest complaints and ensures corrective action is taken.
Manages employees in department and ensures department is staffed according to needs.
Assumes Manager on Duty responsibilities.
Other duties assigned by General Manager.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
Day shift Evening shift Holidays Night shift Overnight shift Overtime Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.
Contribute to the profitability and guest satisfaction perception of the hotel departments.
Develop short-term and long- term financial and operational plans for the Guest Service Department which relate to the overall objectives of the hotel.
Participate in the preparation of the annual Hotel budget.
Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.
Manage in compliance with established company policies and procedures.
Manage in compliance with local, state and federal laws and regulations.
Manages the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by GSR's.
Maintains procedures for security of monies, guest security and emergency procedures.
Receives departmental- elated guest complaints and ensures corrective action is taken.
Manages employees in department and ensures department is staffed according to needs.
Assumes Manager on Duty responsibilities.
Other duties assigned by General Manager.
Job Type:
Full-time Pay:
$15.
00 - $17.
00 per hour
Benefits:
Employee discount Paid time off Schedule:
Day shift Evening shift Holidays Night shift Overnight shift Overtime Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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