Service Line Manager - Data Management at NMR Consulting Huntsville, AL
Position:
Service Line Manager - Data ManagementLocation:
Huntsville, ALClearance:
Active Secret ClearancePosition
Summary:
Collaborate with customer and business managers to develop end to end service strategy for a variety of portal and data services addressing diverse business needs, and technologies.
Essential Duties and
Responsibilities:
The Service Line Manager will be responsible for the strategic planning process of their specific service line; responsible for leading successful implementations of the Line of Business through collaborative efforts with the Operations Manager, other Service Line Managers and government stakeholders.
Responsible for managing the impact of future service enhancements, performing requirements analysis, defining service levels and metrics, and providing cost recovery strategies for the service line offering.
Understand overall program vision; explore new technologies trends and technical innovation and provide recommendations; strengthen the innovation pipeline by developing, planning and managing innovation concepts.
Develop annual service plan with quarterly updates.
Provide information about service improvements and collaborate with customer to effectively support MDA financial and program management capability needs.
Guides Service Review process to drive continuous improvement efforts for service area.
Work in conjunction with Operations Manager and Program Manager to identify areas for improvement, standardization, and environment improvements; work with management team to execute plan to make needed improvements.
Navigate the complexities of the innovation landscape and foster connectivity and communications between all functional areas.
Work with Operations Manager to manage cross functional teams to drive innovation projects through the feasibility phase; develop the business case and own the business plan for each project and integrate into the overall budget plan; act as the innovation champion and provide specialist support; build engagement strategies to enable communication to reach the stakeholders in an effective, creative, and coherent way.
Primary knowledge resource within the IT organization for specific line of business Qualification, Knowledge and Skill Requirements:
Experience evaluating technologies and making recommendations to senior management.
Prefer experience in applying the ITILv4 framework; but must have knowledge of ITILv4.
Experience in business analysis and business case development.
Over 10 years of experience managing a service line of portal and data, knowledgeable of industry trends pertinent to the discipline; must be able to demonstrate and articulate efficiency and effectiveness of service line models established in past endeavors.
BS, BA degree required or equivalent experience.
Must have a high level of interpersonal skills and the ability to successfully collaborate with team members to include other Service Line Managers, Operations Managers, Senior Program Manager, and Government Stakeholders.
Relevant Certifications:
ITIL Foundation- Intermediate Qualification Service Strategy, preferred.
PMP certified, preferred.
NMR Consulting is an Equal Opportunity Employer (EOE).
M/F/D/V.
Estimated Salary: $20 to $28 per hour based on qualifications.
Service Line Manager - Data ManagementLocation:
Huntsville, ALClearance:
Active Secret ClearancePosition
Summary:
Collaborate with customer and business managers to develop end to end service strategy for a variety of portal and data services addressing diverse business needs, and technologies.
Essential Duties and
Responsibilities:
The Service Line Manager will be responsible for the strategic planning process of their specific service line; responsible for leading successful implementations of the Line of Business through collaborative efforts with the Operations Manager, other Service Line Managers and government stakeholders.
Responsible for managing the impact of future service enhancements, performing requirements analysis, defining service levels and metrics, and providing cost recovery strategies for the service line offering.
Understand overall program vision; explore new technologies trends and technical innovation and provide recommendations; strengthen the innovation pipeline by developing, planning and managing innovation concepts.
Develop annual service plan with quarterly updates.
Provide information about service improvements and collaborate with customer to effectively support MDA financial and program management capability needs.
Guides Service Review process to drive continuous improvement efforts for service area.
Work in conjunction with Operations Manager and Program Manager to identify areas for improvement, standardization, and environment improvements; work with management team to execute plan to make needed improvements.
Navigate the complexities of the innovation landscape and foster connectivity and communications between all functional areas.
Work with Operations Manager to manage cross functional teams to drive innovation projects through the feasibility phase; develop the business case and own the business plan for each project and integrate into the overall budget plan; act as the innovation champion and provide specialist support; build engagement strategies to enable communication to reach the stakeholders in an effective, creative, and coherent way.
Primary knowledge resource within the IT organization for specific line of business Qualification, Knowledge and Skill Requirements:
Experience evaluating technologies and making recommendations to senior management.
Prefer experience in applying the ITILv4 framework; but must have knowledge of ITILv4.
Experience in business analysis and business case development.
Over 10 years of experience managing a service line of portal and data, knowledgeable of industry trends pertinent to the discipline; must be able to demonstrate and articulate efficiency and effectiveness of service line models established in past endeavors.
BS, BA degree required or equivalent experience.
Must have a high level of interpersonal skills and the ability to successfully collaborate with team members to include other Service Line Managers, Operations Managers, Senior Program Manager, and Government Stakeholders.
Relevant Certifications:
ITIL Foundation- Intermediate Qualification Service Strategy, preferred.
PMP certified, preferred.
NMR Consulting is an Equal Opportunity Employer (EOE).
M/F/D/V.
Estimated Salary: $20 to $28 per hour based on qualifications.
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